Privacy Policy

Community Connection (“we”, “us”, “our”), ABN 31889956172, is a registered charity listed on the Australian Charities and Not‑for‑profits Commission (ACNC) Charity Register. We are a not‑for‑profit organisation dedicated to supporting individuals with disabilities and their families to live full and valued lives in the community. We are committed to protecting your privacy and personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. About Us

Community Connection is a community‑based, not‑for‑profit organisation providing disability support services primarily in Townsville, Queensland, Australia.
Contact us at:

  • Email: info@communityconnection.org.au

  • Postal address: 5 Castlemaine St, Kirwan, QLD, 4817, Australia

2. What Personal Information We Collect

As a not‑for‑profit support organisation, we collect only what is essential to provide community services, including:

  • Identifiers such as name, email, phone number, postal address

  • Health‑related or support‑needs information, provided voluntarily via intake or referral

  • Online usage data (IP address, device, browser, cookies/analytics) while browsing our site

3. Collection Methods

We gather personal information through:

  • Direct contact from you (intake forms, enquiries, emails, calls)

  • Third‑party referrals or partners, with your consent

  • Cookies and website analytics, subject to your browser settings

4. Purpose of Collection

In fulfilling our not‑for‑profit mission, we use your personal information to:

  • Deliver tailored disability support services requested by you

  • Handle enquiries, referrals, and feedback

  • Manage fundraising, events, volunteers, and service coordination

  • Meet legal, funding, and reporting obligations

  • Enhance service quality, website, and community engagement

  • Send newsletters or updates, only if you have given consent

5. Use & Disclosure

We use or disclose your information only:

  • For the primary and related purposes consistent with our mission

  • With your consent (e.g. for referrals or external reporting)

  • When required or authorised by law (e.g. mandatory reporting)

  • To service providers (e.g. IT, mailing), under strict confidentiality agreements

  • We do not send personal information overseas unless you explicitly consent and the recipient adheres to comparable privacy standards

6. Data Security & Retention

We take reasonable steps to safeguard your data:

  • Secure physical and digital storage with restricted access controls

  • Staff, volunteers, and contractors bound by confidentiality obligations

  • Retention in line with legal/funding requirements, after which data is securely destroyed or de‑identified

7. Access, Correction & Complaints

You have the right to:

  • Access your personal information

  • Request corrections to inaccurate or outdated data

  • Withdraw consent where applicable (which may affect service delivery)

  • To request access, make corrections, or lodge a privacy complaint, please contact our Privacy Officer. If unsatisfied, you may escalate to the Office of the Australian Information Commissioner (OAIC).

8. Cookies & Analytics

We use cookies and analytics to improve your browsing experience. Information collected is not personally identifying unless you provide it voluntarily. You can disable cookies in your browser, though this may degrade website functionality.

9. Direct Marketing

As a registered not‑for‑profit charity, we may send service updates, newsletter content, or occasional fundraising appeals—but only if you have chosen to opt in. You can unsubscribe or opt out at any time.

10. ACNC Registered Charity Tick

We display the ACNC Registered Charity Tick on our website to signify that we are an ACNC‑registered charity in good standing. This affirms our commitment to transparency and accountability. Where possible, the tick links to our listing on the ACNC Charity Register for verification.

We may update this policy from time to time. Significant changes will be clearly posted on our website, and where relevant, communicated to individuals. Please review this page periodically for updates.

This Privacy Policy reflects Community Connection’s status as a not‑for‑profit, ACNC‑registered charity, committed to ethical, transparent handling of personal information in support of our community mission.