HACC National Service Standards The HACC National Service Standards provide HACC funded service agencies with a common reference point for internal quality control by defining particular aspects of service quality and expected outcomes for consumers in seven key areas:
- Access to Services
- Information and Consultation
- Efficient and Effective Management
- Coordinated, Planned and Reliable Service Delivery
- Privacy, Confidentiality and Access to Personal Information
- Complaints and Disputes
- Advocacy
Following the agreement of all State and Territory Ministers responsible for the HACC Program, the National Service Standards were gazetted on 17 May 1995. States and Territories are now required to include the Standards in all service agreements. Monitoring and compliance with the Standards is now a major part of service reviews.
The HACC National Service Standards Instrument has been developed to measure the extent to which individual agencies are complying with the Standards through a service appraisal process.
Agencies should contact their relevant
States or Territories funding body to find out more details about the service appraisal process and time line for implementation and review.
